Refund Policy

All sales are final. BBALL JUNKIES is hand silk-screened in Southern California in limited quantities, and some of it is made to order, so a garment that leaves here does not go back on a shelf. We do not take returns or exchanges for fit, for a change of mind, or for any reason other than the two below.

The first exception: damaged, defective, or wrong

If your order arrives damaged, if the garment is faulty, or if we sent you something other than what you bought, we will put it right — a replacement in the same size where we still have one, or a refund of what you paid for the item.

Tell us within 7 business days

Report it within 7 business days of the day the carrier marks your parcel delivered. Use the contact form or write to rob-one@bballjunkies.com, and give us:

• the order number;
• photographs of the fault, taken in daylight — the whole garment, a close shot of the problem, and the printed label;
• photographs of the shipping box and the packing slip as well, if the parcel itself was damaged.

The photographs are what we work from, and we cannot approve a claim without them. We answer within 2 business days. Do not send anything back before you hear from us — a parcel that turns up unannounced cannot be matched to an order.

Return shipping is yours

If we ask for the item back, you pay the postage to return it, and our reply will say where to send it. Send it unworn, unwashed, and in the condition it reached you, with the tags still attached. Use a service with tracking: until it arrives here, it is still your parcel.

The second exception: an international parcel that is refused or unclaimed

If you refuse an international parcel, or leave it unclaimed, and the carrier returns it to us, we refund the price of the items, less the original shipping and the postage it cost to come back. Import duties and taxes are never refunded by us. A parcel that customs or the carrier destroys, or that never comes back to us, is not refunded. The shipping policy sets this out with the rest of what happens to a parcel abroad.

How a refund is issued

An approved refund goes back to the card or account you paid with — we cannot send it anywhere else — and covers the price of the item and the sales tax charged on it. Original shipping is refunded only where the whole order was wrong or faulty. We issue it within 7 business days of approving the claim. How long it then takes to appear on your statement is your bank’s business, and is usually a few days more.

An order that never arrives

Every order ships with tracking. If tracking shows your parcel delivered and it is not there, or if it stops moving entirely, tell us within 7 business days and we will open a claim with the carrier. The shipping policy sets out what happens from there.

Canceling an order

Write to us as soon as you can. If the order has not been printed or packed yet, we cancel it and refund it in full. Once it has shipped, this policy is what applies.

What this policy does not do

It does not waive the implied warranty California law attaches to new goods sold at retail, and it takes away no right you have under the Consumers Legal Remedies Act or any other law. Missing the 7-day window does not end those rights. It does make damage in transit far harder for either of us to prove, which is the whole reason for the window.

Last updated: October 10, 2026.