Shipping Policy

Everything on this site is hand silk-screened and packed in Southern California. Nothing is warehoused overseas and nothing is drop-shipped, which is why an order takes a few days to leave us, and why what reaches you was handled by the people who made it.

When your order leaves us

Orders ship within 3–5 business days of being placed. Business days are Monday through Friday, not counting U.S. public holidays.

Made-to-order items are printed after you order and ship in the time shown on the product page.

Pre-orders are collected until the window shown on the product page closes. We print the whole batch and have it ready 7–10 business days after the close, then deliver it to the organization named on the product page, where you pick it up. Pre-orders are never shipped to your address, and checkout charges no shipping for them.

If we cannot ship inside the time we stated, we will email you with a revised date and the choice to cancel the order for a full refund. You never have to wait out a delay you did not agree to: say the word and the money goes back.

United States

U.S. orders ship by standard service, USPS Ground Advantage or UPS, and usually arrive 2–5 business days after they leave us. Tracking is included, and the number is emailed to you when the label is made. The cost of shipping is calculated at checkout.

U.S. orders of $100 or more ship free. The $100 is the order total after discounts, before shipping and tax.

International

We ship internationally to these 43 countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, and United Arab Emirates.

Shipping to them is calculated at checkout, and it is never free, whatever the order total. A parcel usually arrives 1–4 weeks after it leaves us, depending on the destination and on how long customs holds it, and neither of those is ours to control. Tracking is included; how far it follows the parcel past the U.S. border depends on the postal service at the other end.

Duties, taxes, and customs

Prices on this site are in U.S. dollars and do not include the import duties, taxes, or customs fees your own country charges. Whoever receives the parcel pays them on delivery, to the carrier or to the customs authority. We never collect them at checkout, and we cannot quote them or refund them.

A parcel that is refused or unclaimed

If you refuse an international parcel, or leave it unclaimed, and the carrier returns it to us, we refund the price of the items, less the original shipping and the postage it cost to come back. Duties and taxes are never refunded by us. A parcel that customs or the carrier destroys, or that never comes back to us, is not refunded. The refund policy says how a refund is issued.

The address you give us

We ship to the address on the order, exactly as it was typed. Check it before you pay. Once a label is printed we cannot change it, and a parcel correctly delivered to an address a customer got wrong is not one we replace for free.

Lost or damaged in transit

If tracking shows your parcel delivered and it is not there, or if it stops moving for more than seven days, tell us within 7 business days of the last scan and we will open a claim with the carrier. When the claim resolves we replace the order or refund it. If the box arrives crushed, torn, or wet, photograph it before you open it — the refund policy says what we need.

Asking us about a shipment

Use the contact form or write to rob-one@bballjunkies.com with your order number. We answer within 2 business days.

Last updated: October 10, 2026.